JPMorganChase - AIC - Included Health

A doctor virtually treats a patient who is having throat pain

Meet Included Health, your dedicated care team.

JPMorganChase employees and their covered dependents enrolled in the JPMorganChase U.S. Medical Plan who live in Florida, Georgia, Louisiana and Oklahoma will have expanded services through Included Health. We can help you understand your health benefits, find in-network providers, access virtual care and answer questions around coverage, billing and so much more.

This is an additional benefit that works in coordination with your medical insurance so you can get the most out of your healthcare coverage. You’ll still have the same access to Aetna or Cigna’s covered services and providers - at the same cost.

Activate my account2025 Welcome Guide (PDF)

Mom with her child adding him as a dependent to the Included Health app

Add your covered dependents

Be sure to have your covered dependents activate their own Included Health accounts by sharing this page with them.

Learn more about adding your covered dependents

Welcome screen on the Included Health app.

We’re here to help - 24/7

Get personalized support based on your needs so you can make more informed decisions about your healthcare.

Anytime answers
Care Advocates are available 24/7 to answer healthcare questions, schedule appointments and more.

Understand JPMorganChase Healthcare Benefits
JPMorganChase provides you all sorts of great benefits as part of your plan. Your Care Team can explain what benefits are available to you and find the right benefit that best fits your needs.

Billing support
For billing or claims issues, your Care Team works directly with your insurance to advocate and resolve your claim issues.

Claims Advocacy
Your Care Team can help review medical bills for errors and reduce your out-of-pocket cost.

Get a dedicated care team to help you manage your most complex health needs.

Care team
Get a dedicated team of doctors, specialists, and Care Coordinators for 24/7 support at no cost to you. Your team creates a care plan unique to your medical needs, insurance information, and employee benefits for care that has a major impact on your treatment.

Progress tracking
Your dedicated care team will help monitor your progress, schedule appointments, conduct follow-ups and check-in to ensure your health is improving.

Care and Disease Cases
Whether you’re managing a new or ongoing chronic condition or dealing with other complex health challenges, your dedicated care team can help. A Care Coordinator can work with you to put together a plan, provide you with the resources, expertise and the support you need specific to your condition.

Download the app to access all your healthcare information from one place.

Insurance Info
Access your medical ID card, Explanation of Benefits (EOBs) and much more right from the app.

Claims History
Work with a Care Coordinator to understand claims concerns or dispute denied claims.

Cost-Sharing Tracker
See how close you are to meeting your medical deductible or out-of-pocket maximum with live updates right in the app

JPMorganChase Health Benefits
JPMorganChase provides you all sorts of great benefits as part of your plan. Access your benefits right from the app.

Provider Search
Find quality, Aetna and Cigna network providers who are nearby and fit your needs. Don’t have time to search? Your Care Coordinator can help find one and schedule an appointment.

See a doctor online for medical or mental healthcare, on demand or by appointment.

Primary care
Get primary care with online doctors for annual checkups, prescription management, ordering tests and labs, and dedicated support for your healthcare journey.

Urgent care
When you need urgent care, get it from the convenience of your home or anywhere. You have 24/7 access to our best-in-class virtual care network.

Mental healthcare
Schedule an appointment within days to see a therapist or psychiatrist for help with anxiety, depression, stress management, prescription refills, and more. Your dedicated care team is available 24/7 for meaningful support and compassionate care.

Virtual care visits
Conveniently online and at a low cost of $15 per virtual care visit.

How Included Health supports your life milestones

New diagnosis

An Expert Second Medical Opinion allows you to receive medical guidance from a national leading expert on a documented diagnosis without even having to leave your home.

Starting a family

Dedicated prenatal and postnatal care to support your family building journey.

Preventive care

Work with a virtual primary care doctor or get help scheduling important preventive screenings.

Recently moved

Find new in-network doctors, take virtual visits and get insurance support when you relocate.

Go to my account

Download the app for access to expanded healthcare services available through Included Health.

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Frequently asked questions

Included Health’s concierge service is available to employees and their covered dependents enrolled in the JPMC U.S. Medical Plan who live in Florida, Georgia, Louisiana and Oklahoma.

You can access Included Health’s existing services (Expert Medical Opinion, LGBTQ+) in addition to virtual care, Care Coordinators and more by calling Included Health or through their website or mobile app. You can also access Included Health through My Health by typing “go/myhealth” in a JPMorganChase intranet browser.

Aetna and Cigna will remain your healthcare company. However, Included Health will replace their call centers, providing a streamlined, improved experience. They will be an advocate, help you fully understand your healthcare benefits, and coordinate care between your providers and healthcare company.

All Included Health services can be easily accessed by calling your dedicated care team, visiting your employer site on Included Health, or by downloading the Included Health mobile app. For certain Included Health services, a member of your dedicated care team will reach out to you to learn about your exact needs. They’ll take care of everything, from finding you the right doctor to collecting your medical records. Expect a Care Coordinator to follow up with you after you’ve seen the recommended doctor, to answer any questions you may have and start additional cases if needed.

Any services Included Health provides are fully covered by your employer and available at no cost to you and your covered dependents.

Note: Expert second opinions are conducted on a remote basis; there is no charge for this service. Any treatment you receive as a result of that second opinion would be subject to your medical plan guidelines.

Virtual care visits are subject to a $15.00 copay per the JPMC U.S. medical plan design.

Included Health partners with leading organizations, health plans, and employers to provide quality care for their employees and members — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical.

We offer our members care guidance, help with medical billing and claims, virtual and in-person care for everyday and urgent care, primary care, behavioral health, culturally competent care, and specialty care. Included Health is not an insurance company.

Included Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.

Any personal health information you share with Included Health is held confidentially and will not be shared with JPMorganChase, unless authorized by you, or where legally permissible and/or required under applicable law.