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24/7 access to care

With LevelSet Health you have access to a nationwide network of participating retail pharmacies as well as robust pharmacy benefits including home delivery for your maintenance or specialty medications, a comprehensive formulary that serves as a reference guide to help you and your physician choose medications that are right for you, and exceptional customer service. We look forward to serving you!

Covered visits for LevelSet Health members

When you’re sick and need care, our team is standing by around the clock. Available 24/7 from your smartphone, tablet or laptop, our providers can help get you on track as well as order prescriptions, if needed. We’ll take the hassle and guesswork out of feeling better. 

Type of care
Your cost
Medical
PPO: $0* / HDHP: $49**

*$0 for PPO copay plan members.

**$49 visit fee until your deductible is met for HDHP Savers plan members.

High quality healthcare and expertise
when you need it, 24/7

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Find trusted, in-network doctors near you.
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See your healthcare spending in one place.
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Have 24/7 access to virtual doctor visits.
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Understand what your benefits offer.
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Easily access your insurance information.
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Get help tackling a complicated bill.
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Find care from the palm of your hand.

It’s easy. We just need to check a few details.

  • 1Activate your account
  • 2Search for the care you need
  • 3Get matched with high quality care
Activate my account
Download the Included Health app

We’re helping almost six million people live their healthiest lives.

“Included Health has helped me navigate my way through the healthcare system. I finally had somebody that was going to be in my corner and find me what I needed.”

Grand Rounds member Patrik

How Included Health helps

Navigating healthcare easily with Included Health.

Composition of 3 clinicians

Over 200 on-call clinicians

Our staff physicians and care coodinators go above and beyond to make sure you get the care you need.

Common questions about our health benefit

What is Included Health?
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Included Health is a health benefit made available to you through your employer. We are a guide and resource for your medical and health care-related needs. Our services include finding you the top doctors and specialists in your insurance network, booking doctor’s appointments on your behalf, getting you remote second opinions from world-leading experts, answering any questions you may have about your medical conditions, and more.
When should I use Included Health?
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  • You need a primary care physician or specialist for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
  • You’d like quick answers to medical questions. We can provide you with over-the-phone guidance and support from a Included Health doctor.
  • We’ll help you understand all of the details of your health plan.
  • You have questions about billing. We’ll help you understand medical costs and whether the price you’re being quoted is fair.
  • You’re unsure about a diagnosis, or you’ve been recommended surgery as a form of treatment. We can arrange for you to get a remote second opinion from a leading expert specializing in your area of need.
  • You’re not sure which of your benefits you should use. We’ll help you explore the different health benefits available to you and when to use them.
  • You need to book a virtual visit with a doctor. We’re available 24/7 for urgent care virtual visits.
Who can use Included Health?
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Included Health is available at no cost to you and your dependents who are on your employer-provided medical plan. Your employer provides this service so that you have access to the best medical care possible.
How much will this cost me?
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Included Health is fully covered by your employer and available at no cost to you and your enrolled dependents. Simply enter your information and Included Health will waive all fees. Plan guidelines will apply for any treatments as a result of the Expert Opinion or Office Visit – Included Health will find the doctor, collect all relevant medical records, and (if necessary) schedule the appointment at no cost.
What can I expect from Included Health?
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All Included Health services can be easily accessed by calling our Care Team, visiting includedhealth.com/login/ or by downloading the Included Health mobile app. For certain Included Health services, a member of your Care Team will reach out to you to learn about your exact needs. They’ll take care of everything, from finding you the right doctor to collecting your medical records. Expect a care coordinator to follow up with you after you’ve seen the recommended doctor, to answer any questions you may have and start additional cases if needed.
What areas does Included Health specialize in?
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Included Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.
How does Included Health select its physicians?
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Included Health selects physicians based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.
How much will it cost me to see a recommended doctor?
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Typically, you’ll only pay your regular copay and office visit fees for seeing an in-network doctor. For further details, call the Included Health Care Team.

What will my doctor think about Included Health reviewing my case?
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Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better. A good way to frame a conversation with your treating physician regarding a Included Health expert opinion is:
  • “I requested a consultation about [condition] and here’s what I learned…”
  • “Here’s what I was surprised to find out…”
  • “Dr. Smith recommended these options for my care because of these reasons…”
Will this information go to my employer?
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Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.
How does Included Health use my SSN?
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The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Included Health benefit.