Welcome to Included Health, your Amazon benefit.

Amazon and Included Health have teamed up to support you and your family’s overall health at no cost to you. Now you just need to activate your membership.
woman in wheelchair working on computer

Get a second opinion from a leading specialist

woman on phone chatting with a nurse

Chat with a nurse for treatment advice

patient talking with a specialist doctor

Get matched with an in-network doctor near you

woman walking dog on path

What a second opinion can help with:

  • Diabetes

  • Joints and muscles

  • Back and knee pain

  • Fertility conditions

  • Long covid

  • Heart issues

  • Migraines

  • Alternatives to surgery

  • Medication options

  • Weight Management

  • Mole and skin growths

  • Depression and anxiety

  • And more
Curious about a second opinion?

Watch our video to learn how easy it is to get an expert second opinion with Included Health. Your care team does the hard work for you, so you can focus on feeling better.

illustration of doctors standing next to each other
Playtime1:13

Get the best care from the best doctors.

Leading specialists

Get matched with the right doctor for urgent, everyday, or mental health care.

Top institutions

Johns Hopkins, Stanford, Yale Medicine—find a top specialist no matter how unique your condition.

No cost to you

Included Health is part of your benefits, so it is no cost to you and your covered dependents.

Instant advice

Monday through Friday, from 8 a.m. to 9 p.m. ET, chat with a nurse for treatment advice.

Available anywhere

The right doctor isn’t always right around the corner. Get the best no matter where you live.

Easy and convenient

Your care team finds the right doctor, books the visit, and does the paperwork work for you.

Do it all from the
Included Health app.

Screenshot of Included Health App
Scan the QR code to install the app
Download the Included Health app.

Frequently asked questions

Common questions about our health benefit

Included Health is HIPAA-compliant, which means that your information is private and confidential. Your employer will not have access to anything you share with us.

Included Health is a tool Amazon makes available to you and your covered dependents at no cost. Included Health services include:

  • Getting remote expert second opinions from leading experts.
  • Finding you the top doctors and specialists in your insurance network.
  • Connecting you to medical staff for one-on-one support over the phone.
Use Included Health when:

You’re unsure about a diagnosis or recommended surgery.

  • Included Health can arrange for you to get a remote second opinion from a leading expert specializing in your area of need, or they can connect you with Included Health medical staff for a phone consultation to discuss symptoms, medications, and more.

You need a primary care physician or specialist for an in-person visit.

  • Included Health will help you find trusted and experienced doctors within your insurance network.

Amazon provides Included Health at no cost to Amazon employees and their covered dependents enrolled in an Aetna or Premera Blue Cross medical plan.

Amazon provides this service so you have access to the best medical care possible.

Any services Included Health provides are fully covered by Amazon and available at no cost to you and your covered dependents.

Note: Expert second opinions are conducted on a remote basis; there is no charge for this service. Any treatment you receive as a result of that second opinion would be subject to your medical plan guidelines.

Included Health chooses doctors based on their education and training, patient outcomes, and location. As a result, Included Health can match you with highly experienced doctors and specialists best suited to your personal preferences and medical needs.

Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better.

You’ll receive a written opinion from the expert, via secure email or portal, typically within two to three weeks. In addition, a Included Health staff physician will follow up with you to answer questions you may have. From there, you can work with your treating physician to establish a treatment plan moving forward.

No. It’s a separate benefit that guides your ongoing care.

The goal of Included Health is to provide you with the best possible information about your health so you can make informed decisions about your medical care.