Welcome to Included Health, your Amazon benefit

Amazon and Included Health have teamed up to support you and your family by offering expert second opinions from specialists at top medical institutions - all at no cost to you.

Get confidence in your care with a second opinion

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Step 1

We gather all your records, labs, and imaging.

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Step 2

We select the right specialist for your needs to review your case.

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Step 3

We follow up to discuss your treatment options.

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What a second opinion can help with:

  • Diabetes

  • Joints and muscles

  • Long covid

  • Back and knee pain

  • Heart issues

  • Migraines

  • Alternatives to surgery

  • And more

  • Medication options

Curious about a second opinion?

Watch our video to learn how easy it is to get an expert second opinion with Included Health. Your care team does the hard work for you, so you can focus on feeling better.

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Get the best care from the best doctors.

Top institutions

Johns Hopkins, Stanford, Yale Medicine—find a top specialist no matter how unique your condition.

No cost to you

Included Health is part of your benefits, so it is no cost to you and your covered dependents.

Available anywhere

The right doctor isn’t always right around the corner. Get the best no matter where you live.

Do it all from the
Included Health app.

Screenshot of Included Health App
Scan the QR code to install the app
Download the Included Health app.

Frequently asked questions

Common questions about our health benefit

Included Health is a tool Amazon makes available to you and your covered dependents at no cost. Included Health provides remote second expert opinions from leading experts so you and your covered dependents can be confident in your care.

Included Health chooses doctors based on their education and training, patient outcomes, and location. As a result, Included Health can match you with highly experienced doctors and specialists best suited to your medical needs.

Amazon provides Included Health at no cost to Amazon employees and their covered dependents enrolled in an Aetna or Premera Blue Cross medical plan.

Amazon provides this service so you have access to the best medical care possible.

Use Included Health when you’re unsure about a diagnosis or recommended surgery. Included Health can arrange for you to get a remote second opinion from a leading expert specializing in your area of need.

Included Health is HIPAA-compliant, which means that your information is private and confidential. Your employer will not have access to anything you share with us.

Any services Included Health provides are fully covered by Amazon and available at no cost to you and your covered dependents.

Note: Expert second opinions are conducted on a remote basis; there is no charge for this service. Any treatment you receive as a result of that second opinion would be subject to your medical plan guidelines.

Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better.

You’ll receive a written opinion from the expert, via secure email or portal, typically within two to three weeks. In addition, a Included Health staff physician will follow up with you to answer questions you may have. From there, you can work with your treating physician to establish a treatment plan moving forward.

No. It’s a separate benefit that guides your ongoing care.

The goal of Included Health is to provide you with the best possible information about your health so you can make informed decisions about your medical care.