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World-class doctors
at your fingertips

We’re your personal care team, here to make healthcare a whole lot easier. And as a free employer benefit, it won’t cost you a thing. Welcome to your inner circle of care.  

We’re here for the big things, the little things, and everything in-between

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Get expert second opinions with no exams or appointments.
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Find trusted, experienced doctors.
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Get support from our care team over-the-phone or by instant message.

Download the Included Health app or sign in to explore all the services available to you.

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Find care from the palm of your hand.

It’s easy. We just need to check a few details.

  • 1Activate your account
  • 2Search for the care you need
  • 3Get matched with high quality care
Activate my account
Download the Included Health app
Composition of 3 clinicians

Over 200 on-call clinicians

Our staff physicians and care coodinators go above and beyond to make sure you get the care you need.

Frequently asked questions

Common questions about our health benefit

Is Included Health safe and secure?
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Included Health is HIPAA-compliant, which means that your information is private and confidential. Your employer will not have access to anything you share with us.

What is Included Health?
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Included Health is a tool Amazon makes available to you and your covered dependents at no cost. Included Health services include:

  • Getting remote expert second opinions from leading experts.
  • Finding you the top doctors and specialists in your insurance network.
  • Connecting you to medical staff for one-on-one support over the phone.
When should I use Included Health?
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Use Included Health when:

You’re unsure about a diagnosis or recommended surgery.

  • Included Health can arrange for you to get a remote second opinion from a leading expert specializing in your area of need, or they can connect you with Included Health medical staff for a phone consultation to discuss symptoms, medications, and more.

You need a primary care physician or specialist for an in-person visit.

  • Included Health will help you find trusted and experienced doctors within your insurance network.
Who can use Included Health?
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Amazon provides Included Health at no cost to Amazon employees and their covered dependents enrolled in an Aetna or Premera Blue Cross medical plan.

Amazon provides this service so you have access to the best medical care possible.

How much does it cost to use Included Health?
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Any services Included Health provides are fully covered by Amazon and available at no cost to you and your covered dependents.

Note: Expert second opinions are conducted on a remote basis; there is no charge for this service. Any treatment you receive as a result of that second opinion would be subject to your medical plan guidelines.

How does Included Health choose doctors for second opinions and in-person appointments?
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Included Health chooses doctors based on their education and training, patient outcomes, and location. As a result, Included Health can match you with highly experienced doctors and specialists best suited to your personal preferences and medical needs.

What will my doctor think about an expert second opinion from Included Health?
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Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better.

What happens after I get an expert second opinion?
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You’ll receive a written opinion from the expert, via secure email or portal, typically within two to three weeks. In addition, a Included Health staff physician will follow up with you to answer questions you may have. From there, you can work with your treating physician to establish a treatment plan moving forward.

Is Included Health part of my insurance?
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No. It’s a separate benefit that guides your ongoing care.

The goal of Included Health is to provide you with the best possible information about your health so you can make informed decisions about your medical care.