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Our Dana-Farber medical oncologists specialize in cancer and oversee chemotherapy, targeted therapies, and other medical treatments. Medical oncologists collaborate with surgical and radiation oncologists but do not oversee radiation treatment or surgery for cancer patients.

Included Health facilitates the online second opinion process. You can call Included Health between 9:00 am-9:00 pm EST at 1-800-941-9309 if you are located in the United States, or +1-775-440-2559 if you are located outside the United States; a member of the Included Health care team will guide you through the process of starting a second opinion through the phone. Alternatively, you can start a second opinion online through our website at any time. To begin, please click the green button above. If you have been provided a discount code through your employer or other organization, you should provide your discount code after you create your account, during the payment phase. If creating an account online, please enter your discount code online. If you are creating an account via phone, please provide your discount code via the phone.

Once you create an account, you will receive service from your own personal Included Health Clinician-Led Care Team, which will guide you through the process of collecting your medical records, matching your case with the most appropriate Dana-Farber medical oncologist, delivering your written Dana-Farber online second opinion to you, and handling any questions you may have. Your case will be reviewed by a Dana-Farber medical oncologist who specializes in chemotherapy, immunotherapy, and other systemic therapy treatment options for your diagnosis. At this time, surgical and radiation oncologists are not available to review cases through this program. If you have questions related to surgery and radiation treatment options, you can request an in-person multi-disciplinary appointment by filling out this online form or by calling 877-442-3324.

The cost for all second opinions is $2,700. This fee includes medical record collection, a written second opinion from a Dana-Farber Cancer Institute medical oncologist, and guidance throughout the process from your personal Grand Rounds Clinician-Led Care Team. In rare cases, the complexity of the case will also require an opinion from other doctors including radiologists and pathologists. In these cases, an additional fee may be charged and you will be contacted to approve the payment. If you have been provided a discount code through your employer or other organization, you should provide your discount code after you create your account, during the payment phase.

Currently, most health plans do not cover online second opinions or consultations, so patients are responsible for the cost of the second opinion. If you have been provided a discount code through your employer or other organization, you can enter this discount code after you create your account, during the payment phase, to reduce your cost. Dana-Farber Cancer Institute cannot file a claim with your insurance carrier, nor can we provide a procedure (CPT) code for this service. If you have questions regarding this process, please call Included Health at 1-800-941-9309 if you are located in the United States, or +1-775-440-2559 if you are located outside the United States.

We do our best to deliver your written second opinion as quickly as possible. However, the timeline can vary based on the amount of time it takes to obtain your medical records and the availability of the specialist best suited to review your case. After you submit your case on the online portal, it can take up to 14 days to collect all necessary medical records. Once record collection is complete, it typically takes 5 to 7 business days to receive your written online second opinion.

If you reside or have resided outside of the United States, yes. If all of your care has taken place within the United States, you’ll only need to provide the names and locations of physicians who have seen you previously; our Care Team will then collect your records. If you live in the United States and already have all of your medical records on hand, you can send them directly to the Included Health Care Team for an expedited timeline.

Unfortunately, we are not able to process requests that are not in English. Please arrange for your records to be translated by a qualified medical translator before submitting them for review.