Included Health Expands Platform Connectivity with the Healthcare Ecosystem to Deliver Better Member Care

Bidirectional data sharing with leading benefits solutions creates a simpler, more effective healthcare experience for members with closed-loop navigation and virtual care

SAN FRANCISCO–(BUSINESS WIRE)–Included Health, the only integrated virtual care and navigation platform, today announced it has launched a new platform feature that enables deep data and app integration capabilities with select healthcare partners, enriching the shared understanding and coordination of member care. By providing coordinated care at any point during a member’s healthcare experience, Included Health is simplifying how a member accesses healthcare benefits across the healthcare ecosystem. Carrum Health, Employer Direct Healthcare, Hinge Health, SWORD Health, and Virta Health are the first partner integrations to go live within the connected partner ecosystem, which will continue expanding to include additional ecosystem vendors as well as local care providers.

“This is a redefining moment for digital health as we advance how navigation, virtual care, and vendor solutions all integrate to provide longitudinal care,” said Nupur Srivastava, chief product officer for Included Health. “Employers and their employees want and need a unified experience that truly puts members at the center. By investing in data exchanges and product integration with like-minded innovators, we are jointly driving better clinical and financial outcomes.”

Included Health’s connected partner ecosystem streamlines an employer’s healthcare benefits portfolio. With secure bidirectional data sharing and critical product integration points for smooth referrals, Included Health is making it easier for members to engage in health across multiple partner programs at the forefront of clinical quality and care experience. Members will benefit from a high-touch, truly coordinated experience regardless of where they enter the healthcare system. The initial integrations are occurring with the following companies:

  • Carrum Health, a value-based and technology-powered Centers of Excellence solution for surgery and cancer care
  • Employer Direct Healthcare, creators of SurgeryPlus, a leading surgical solution providing full-service concierge and network services
  • Hinge Health, a leading patient-centered digital musculoskeletal (MSK) clinic for pain relief from home
  • SWORD Health, a leading, clinically proven digital MSK solution and pain treatment provider
  • Virta Health, a leading provider of reversal treatments for type 2 diabetes and other metabolic diseases, including prediabetes and obesity

“We are excited to see this type of deep integration that elevates care for our members in a collaborative, coordinated way that’s never been done before,” said Brendon Perkins, Senior Vice President, Global Compensation & Benefits at Nielsen, a global leader in audience measurement, data and analytics. “Our benefits team is committed to providing our employees with a robust stack of offerings for their health and well-being. With Included Health’s unique integrated platform, our employees can experience a connected, human-centered approach – the way healthcare should be.”

The multidisciplinary team of clinicians, data scientists, and engineers at Included Health has vetted all collaborating vendors. Each ecosystem partner must meet rigorous clinical and quality standards and each company is committed to the highest security standards to protect patient privacy.

Learn more about the platform enhancement and how Included Health is raising the standard of care here.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We are the only complete, connected healthcare delivery platform designed to support the unique care experience of each person. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at


Victoria Khamsombath